Ceryx, a Hosted Exchange provider, has made high-availability one of their primary focuses. With very little effort, you can determine whether your system had been adequately configured to suit your needs.Īs the name implies, High Availability is a system or network that is operational, or available, with a high degree of certainty and frequency. Some conform to the highest standards, while others barely meet the minimum requirements. With complex business-grade email systems, like Microsoft® Exchange and Lotus Notes, there are many ways to build and configure a system. The truth is there are dozens of potential reasons for email delivery delays and errors. Apple would only remark that the problem was due to a “serious issue.” So what exactly does happen to these wayward email messages, delayed or lost? We tend to view email as a low cost service, yet clearly when it fails, the costs can be startling. A wave of blog posts have popped up as a result of this problem, with subscribers making claims of everything from lost job opportunities to lost business. What about email that goes missing entirely? This summer Apple Corp admitted to “losing” 10% of their MobileMe subscribers email between July 16th and July 18th. Similarly, a study conducted by Vodafone released in December of 2008 estimates that lost opportunities due to failures to reply promptly to email messages cost businesses approximately $27,000 a year. The third to respond has virtually no chance. Evidence of this can be seen through a recent study by the WAV Group, who claims in the real estate industry, the first agent to respond to a customer email inquiry has a 73% chance of securing the business. The real reasons may actually run much deeper, which means that this lost email will not be an isolated incident.Ĭonsumers, accustomed to fast responses through websites, are quickly losing their tolerance for slow email responses. Your system administrator will list a number of reasons why this incident happened, reasons that are beyond his control: The result is wasted time, and if you switched email systems, you no longer have a cohesive record of the exchange. You decide you cannot wait any longer and switch to your personal Hotmail account to resend the document, which may or may not work immediately either. He is frustrated and you are at a complete loss. You double-check the email address, and as the conversation becomes more and more awkward, you assure the client that the document really does exist and there really was an email sent. The email is no longer in your outbox and not in his inbox. While you chat, you attach the document to an email, send it off.and wait.Īnd wait. But what happens when your technology is not there for you? Imagine you are on the phone with your client, telling him with great pride that at long last the document he has been waiting for is complete. As a professional, your clients know they can depend on you, and that you are there for them.
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